GENERAL TERMS AND CONDITIONS
Last updated: October 7, 2025
AI Meal Planner
AI Sudio s.r.o.
General Terms and Conditions
These General Terms and Conditions (the “T&Cs”) govern the entire relationship between you (the “Client”) and AI Sudio s.r.o. (the “Company”). Any translation is provided for convenience; the English version prevails.
1. Pre‑contract Information
1.1. Before the Distance contract is concluded, the Client will be provided with these T&Cs in electronic or durable format. If this is not reasonably possible, the Company will indicate how these T&Cs are available for review and that they will be sent free of charge upon request.
1.2. Read carefully: By using the Services you acknowledge that you have read, understood and agree to be bound by these T&Cs. If you do not agree, do not access or use the Services.
1.3. The Client is also advised to review the “Frequently Asked Questions” available via our online Support Help Desk or Mobile app.
2. Definitions
(a) Agreement — these T&Cs for Services and/or Goods concluded online by the Company and the Client.
(b) Client — the user of the Services and/or buyer of Goods.
(c) Company — AI Sudio s.r.o., responsible for subscription services and handling Client inquiries, including refunds and chargebacks for associated Goods and Services provided via the Website and Mobile app.
(d) Offer — an offer to enter into this Agreement and obtain relevant Services and/or Goods via the Website or Mobile app.
(e) Privacy Policy — the privacy policy published on the Website or Mobile app.
(f) Services — Digital content and access to the Website or Mobile app, including information, text, and images.
(g) Digital content — individual digital meal plans and/or other digital content sold online and access thereto.
(h) Goods — supplements and/or other products in physical form sold online.
(i) Distance contract — a contract concluded within a system for distance sale of Digital content and/or Goods.
(j) Website — the Company’s website (AI Meal Planner).
(k) Mobile app — the AI Meal Planner mobile application available via app stores.
(l) Participation fee — a fee for an individual digital meal plan; may be one‑time or subscription.
(m) Withdrawal period — 14 days for EU citizens and 5 days for non‑EU citizens unless you consent to starting Digital content during this period.
3. Submission of the Offer and Acceptance
3.1. The Company may request certain information before providing an Offer. The Client must provide current and comprehensive information.
3.2. The Client accepts the Offer by agreeing to these T&Cs and confirming via the acceptance action (e.g., “I AGREE”, “ACCEPT”, “UPGRADE”, or similar). Upon acceptance, the Client authorizes the Company to charge the amount specified in the Offer.
4. Distance contract
4.1. The Distance contract is concluded when the Client accepts the Offer. As acceptance occurs electronically, the Company will provide the respective Service, Digital content or Goods as stated in the Offer.
4.2. If the Agreement consists of Digital content, the Client agrees to lose the right of withdrawal once performance begins.
4.3. The Company strives to ensure the Services operate as intended but cannot guarantee uninterrupted, error‑free operation due to external dependencies. Use is at the Client’s own risk. Services may change or be discontinued without ongoing obligation.
5. Payments, Renewals and Collections
5.1. Prices may change. The Client agrees to pay all applicable costs, fees and taxes and to provide valid payment information. Goods remain Company property until fully paid.
5.2. Automatic renewal renews the Service for the same period unless the Client cancels at least 48 hours before renewal. App‑store purchases must be cancelled via the respective store; website purchases via the user account or our Support Help Desk.
5.3. If full payment is not received, the Company may divide the subscription into smaller instalments and attempt multiple charges, not exceeding the agreed total. Persistent non‑payment may lead to suspension or termination.
6. Refunds and Returns
6.1. Digital content already delivered during the Withdrawal period is generally non‑refundable except where not as described or faulty (with proof). Physical Goods can be returned within statutory periods if unopened and in original packaging; the Client bears return costs unless otherwise required by law. Refunds are issued to the original payment method.
7. Intellectual Property and Digital Content License
7.1. All IP in the Services and related content is owned by the Company. Digital content is licensed (personal, non‑transferable, non‑sublicensable) and not sold. The Client may not edit, reproduce or share Digital content beyond the license scope.
8. Liability; Medical Disclaimer
8.1. The Company is not liable for indirect or consequential damages where permitted by law. Content is informational and not medical advice. Consult a healthcare provider before changing diet or activity.
9. Eligibility
9.1. Services are available only to individuals 18+. If acting for a minor, you confirm legal guardianship and responsibility.
10. Validity and Termination
10.1. The Agreement is effective upon acceptance and remains in force until terminated. The Company may terminate for non‑compliance or provision of incorrect information; statutory rights remain unaffected.
11. Changes to T&Cs
11.1. We may update these T&Cs. Continued use after updates constitutes acceptance. If you do not agree, stop using the Services.
12. Communication
12.1. We generally communicate via AI Meal Planner online SUPPORT HELP DESK and email. Keep your email valid and check messages regularly. Where a durable medium is required, we will provide downloadable copies.
13. Complaints
13.1. Submit complaints via AI Meal Planner online SUPPORT HELP DESK. We typically acknowledge and reply within 14–30 days. Requests are analyzed free of charge.
14. Miscellaneous
14.1. No third party has rights under these T&Cs. The Client may not assign rights without consent. The Company may assign rights/obligations as permitted by law. If any provision is invalid, the remainder remains enforceable. Disputes may be brought to competent courts as permitted by applicable law.